Complaints

We are committed to providing the best possible experience for our students, staff, and employer partners. We understand that sometimes things can go wrong, and we view all feedback, including complaints, as a valuable opportunity to learn and improve our services.

Your voice matters

We take all complaints seriously and handle them in a fair, transparent, and timely way, in line with our published Complaints Policy.

If we’ve fallen short of your expectations, we want to hear from you. Your feedback is essential in helping us improve the experience for all students, staff, and stakeholders.

This page explains how you can make a complaint and what you can expect from us in response.

Policies and Reporting

When you submit a complaint, we will:

Acknowledge

Acknowledge your complaint within five working days.

Respond

Respond in full, or provide an update, within fifteen working days.

In Confidence

Keep all personal details confidential, in line with UK GDPR and our Data Protection Policy.

Protect

Ensure your complaint will not negatively impact your treatment or progress at college.

Respect

We treat all concerns with respect and impartiality.

If you’re not satisfied with the outcome, you have the right to escalate the matter to the Education and Skills Funding Agency (ESFA) or a relevant external body.

How can I make a complaint?

You can submit a complaint in the following ways:

Online via our Complaints Form
By email: complaints@ucscollegegroup.ac.uk
In writing to:

Complaints Officer

Bridgwater College

Bath Road, Bridgwater

Somerset, TA6 4PZ

You may also ask a parent and/or carer to advocate and raise a concern on your behalf.

Before you submit

Sometimes, concerns can be resolved quickly by speaking to a tutor, support team, or departmental head. If you feel comfortable, we recommend raising the issue informally first.

For full details, including how your complaint will be handled and escalation procedures, please read our Complaints Policy and Procedure.

Complaints Form

"*" indicates required fields

Company

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Title

First name*

Last name*

Email Address*

Telephone number

Address

Address Line 1 Address Line 2 City / Town County Postcode Country

What institution does this complaint relate to?*

What course does this complaint relate to, if any?

Student Reference Number (if applicable)

Your compaint*

Please provide details of your complaint and how you expect us to resolve it.

I prefer to be contacted by the following method:

Email

Telephone

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Post

I certify that the above information is correct and that, if accepted, I agree to conform to the rules and regulations of UCS College Group.